Fierce Conversations
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Average rating3.8
The Wall Street Journal bestseller, now with new material.The master teacher of positive change through powerful communication, Susan Scott wants her readers to succeed. To do that, she explains, one must transform everyday conversations employing effective ways to get the message across. In this guide, which includes exercises and tools to take you step by step through the Seven Principles of Fierce Conversations, Scott teaches readers how to:€ Overcome barriers to meaningful communication€ Expand and enrich conversations with colleagues, friends, and family€ Increase clarity and improve understanding€ Handle strong emotions-on both sides of the table
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Full disclosure: this was a mandatory read for all employees at my work.
It feels like the author thought of two catch phrases and wrote a book around them. There are lots of stories about the author being a successful “fierce” communicator, and lots of advice that is really just basic communication competency, like listening when someone is talking to you. Perhaps revelatory for CEOs and managers (the target demographic), but as an employee I found nothing useful here.
