The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

The Ownership Quotient

Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

ByJames L. Heskett,Joe L. Wheeler,+2 more
2008 • 225 pages

List

276 books

Business

batalla
Mariano
High Output Management
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Art of Managing Professional Services, The: Insights from Leaders of the World's Top Firms
An Everyone Culture
Competing Against Luck
The Future of the Professions

List

14 books

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