James L. Heskett
James L. Heskett has written at least 5 books. Their most popular book is The Culture Cycle: How to Shape the Unseen Force that Transforms Performance with 2 saves with an average rating of -⭐.
2011 • 2 Readers • 385 pages
Service Breakthroughs: Changing the Rules of the Game
ByJames L. Heskett,W. Earl Sasser,+1 more
1990 • 1 Reader • 307 pages
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
ByJames L. Heskett,Joe L. Wheeler,+2 more
2008 • 1 Reader • 225 pages
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
ByJames L. Heskett,W. Earl Sasser,+1 more
2015 • 1 Reader • 275 pages
The Service Profit Chain
ByJames L. Heskett,W. Earl Sasser,+1 more
1990 • 1 Reader • 301 pages