There Is No Good Card for This

I saw this book in an article that listed some books about self-improvement for the new year (Jan. 2018 is fast approaching!) And I thought this book was an incredible idea! I see and talk to so many patrons and when they are experiencing a loss or some hard times and I always wondered if I'm saying or doing the right things. If you can remember that your kindness is your credential, listening speaks volumes, and small gestures make a big difference then you will go a long way. This book covers a lot, has examples of conversations, the pages have an easy reading format (some fun fonts and illustrations occasionally), and I like the reviews of what was covered at the end of chapters. This book was very helpful, there are a few things in here that are going to stick with me for sure! I highly recommend! ~Ashley