Reference Librarianship: Notes from the Trenches

What a bunch of sour grapes!! At the very least this book gives insight into the mindset of an information specialist very different than mine, and an opportunity to learn how to speak directly to those concerns posed by people like the author.

I found the RefGrunt sections endlessly amusing, though, and I feel that I should apologize to all of the folks to whom I read selections aloud... I've decided that doing something similar could be entertaining, from time to time.