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Customer Satisfaction is Worthless Customer Loyalty is Priceless

Customer Satisfaction is Worthless Customer Loyalty is Priceless

How to make customers love you, keep them coming back, and tell everyone they know

By
Jeffrey Gitomer
Jeffrey Gitomer
1998

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15

List

28 books

Work

mercenator
MercerSupporter
The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your Brand
Buzzing Communities: How to Build Bigger, Better, and More Active Online Communities
JavaScript: The Good Parts
The Well-Grounded Rubyist
Z.E.R.O.: Zero Paid Media as the New Marketing Model
The Alliance
Radical Focus