Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations

Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

ByKerry Patterson,Joseph Grenny,

ByKerry Patterson,Joseph Grenny,+2 more

2004 • 304 pages

Ratings5

Average rating4

15

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Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior

Crucial Confrontations: Tools for Resolving Broken Promises, Violated Expectations, and Bad Behaviorby

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