W. Earl Sasser Jr.
W. Earl Sasser Jr. has written at least 1 book. Their most popular book is The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage with 1 save with an average rating of -⭐.
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
ByJames L. Heskett,Joe L. Wheeler,+2 more
2008 • 1 Reader • 225 pages