Joseph A. Michelli

Joseph A. Michelli

Joseph A. Michelli has written at least 8 books. Their most popular book is The New Gold Standard with 4 saves with an average rating of 5⭐.

The New Gold Standard
Cover 0

The Zappos Experience

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Cover 7

The Starbucks Experience

Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System
Starbucks, la fórmula del éxito
Cover 4

Experiencias Starbucks

Cover 2

A Experiência Zappos