Joseph A. Michelli

Joseph A. Michelli

Joseph A. Michelli has written at least 8 books. Their most popular book is The New Gold Standard with 4 saves with an average rating of 5⭐.

The New Gold Standard

The New Gold Standard
ByJoseph A. Michelli

2008 • 4 Readers • 304 pages • 5

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2011 • 3 Readers

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

2015 • 2 Readers • 288 pages

Cover 7

2006 • 1 Reader • 2

Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System

2011 • 1 Reader • 4

Starbucks, la fórmula del éxito

2014 • 303 pages

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Experiencias Starbucks
ByJoseph A. Michelli

2007 • 222 pages

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A Experiência Zappos
ByJoseph A. Michelli

2013 • 256 pages