James L. Heskett

James L. Heskett

James L. Heskett has written at least 5 books. Their most popular book is The Culture Cycle: How to Shape the Unseen Force that Transforms Performance with 2 saves with an average rating of -⭐.

The Culture Cycle: How to Shape the Unseen Force that Transforms Performance
Service Breakthroughs: Changing the Rules of the Game
The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
The Service Profit Chain