irreverentmike
A really well-written rundown of the story of Starbucks' success, from the perspective of customer service and offering a differentiated product. The author has done their research, and has loads of interesting data points and anecdotes to share, which I found interesting and enjoyable. I couldn't help but feel like some of Starbucks' more challenging recent problems were ignored - whether intentionally or due to time constraints. It appears this book was was published in 2023, and I would have expected to hear a more honest reflection on Starbucks' conflicts with employees over unionization in recent years.
A really well-written rundown of the story of Starbucks' success, from the perspective of customer service and offering a differentiated product. The author has done their research, and has loads of interesting data points and anecdotes to share, which I found interesting and enjoyable. I couldn't help but feel like some of Starbucks' more challenging recent problems were ignored - whether intentionally or due to time constraints. It appears this book was was published in 2023, and I would have expected to hear a more honest reflection on Starbucks' conflicts with employees over unionization in recent years.
Added to listStripe Press bookswith 13 books.
Added to listProduct Design, Community Building, and Go to Marketwith 11 books.
