Supercommunicators

I had high hopes for this book and although I learned a few things, generally it felt like a lot of fabricated stories to substantiate a predefined communication strategy. I like the portion of “helped, hugged, or heard” but how it relates to the different types of conversations seemed brittle. A person that wants helped doesn't necessarily want to have a “what are we talking about” conversation. They want helped. It felt like so much substantiation through story and hardly any pragmatic tactics.