Why Some Teams Pull Together and Others Don't
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Average rating3.8
Why do only a few people get to say “I love my job?”
It seems unfair that finding fulfillment at work is like winning a lottery; that only a few lucky ones get to feel valued by their organizations, to feel like they belong.
Imagine a world where almost everyone wakes up inspired to go to work, feels trusted and valued during the day, then returns home feeling fulfilled.
This is not a crazy, idealized notion. Today, in many successful organizations, great leaders are creating environments in which people naturally work together to do remarkable things.
In his travels around the world since the publication of his bestseller Start with Why, Simon Sinek noticed that some teams were able to trust each other so deeply that they would literally put their lives on the line for each other. Other teams, no matter what incentives were offered, were doomed to infighting, fragmentation and failure. Why?
The answer became clear during a conversation with a Marine Corps general.
“Officers eat last,” he said.
Sinek watched as the most junior Marines ate first, while the most senior Marines took their place at the back of the line. What’s symbolic in the chow hall is deadly serious on the battlefield: great leaders sacrifice their own comfort—even their own survival—for the good of those in their care.
This principle has been true since the earliest tribes of hunters and gatherers. It’s not a management theory; it’s biology. Our brains and bodies evolved to help us find food, shelter, mates and especially safety. We’ve always lived in a dangerous world, facing predators and enemies at every turn. We thrived only when we felt safe among our group.
Our biology hasn’t changed in fifty thousand years, but our environment certainly has. Today’s workplaces tend to be full of cynicism, paranoia and self-interest. But the best organizations foster trust and cooperation because their leaders build what Sinek calls a Circle of Safety that separates the security inside the team from the challenges outside.
The Circle of Safety leads to stable, adaptive, confident teams, where everyone feels they belong and all energies are devoted to facing the common enemy and seizing big opportunities. But without a Circle of Safety, we end up with office politics, silos and runaway self-interest. And the whole organization suffers.
As he did in Start with Why, Sinek illustrates his ideas with fascinating true stories from a wide range of examples, from the military to manufacturing, from government to investment banking. The biology is clear: when it matters most, leaders who are willing to eat last are rewarded with deeply loyal colleagues who will stop at nothing to advance their leader’s vision and their organization’s interests. It’s amazing how well it works
Reviews with the most likes.
I was hoping for a book on leadership, but I feel like my biggest takeaway was a better understanding of the history of the American economy.
I have to say, I enjoy listening to Sinek in interview more than reading his books.
He is passionate and a great salesman, however his books do not have the same energy (for me, at any rate).
Interesting ideas, which ‘chime' with my own views and experiences within organisations.
They do however seem to be repeated a few times within the book and not in a ‘building mass / effect' way.
I read it a few times.
Key takeaways:
- The main takeaway: Take care of your people (and treat them like people), then they will take care of your business.
- A team can only effectively face external threats when there are no internal threats. It's up to the leaders to eliminate those. You need a circle of safety.
- Leaders of great organizations don't look at people as commodities to grow the money, but they see money as a commodity to help grow their people.
- The story of the gazelle looking up when they think they spot danger, then that spreading to the rest of the herd was potent. It could be a positive, but, as outlined in this story, works the other way as well. If one of the teams senses ‘danger', everyone will feel it and become sensitive to it.
- We can change the chemical stimulation our team receives. Endorphins help hide pain; dopamine makes you feel good about accomplishing a goal; serotonin makes you feel grateful for the people who support you; oxytocin is responsible for love and released when bonding. You can use these to build a strong team with a circle of safety. Cortisol is released when stressed, which inhibits the other chemicals, and makes us more selfish.
- Abstraction Kills. If you make decisions after looking at numbers on a spreadsheet, you will be missing the human effect. Before deciding on layoffs, pay cuts, etc., put yourself in the shoes of one of the employees or customers who will be impacted by your decision.
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