Difficult Conversations: How to Discuss What Matters Most

I started reading this book to figure out how to deal with a problematic colleague. That situation has since resolved itself, so I'm unable to speak directly to the effectiveness of the advice. I like a lot of the ideas; some of them might be hard to get others to buy into.

One thing that did bother me a bit: they used example situations to demonstrate that their techniques work, but... those situations and conversations are made up wholesale. Sometimes they were persuasive, and you can see how a conversation might go that way, but other times, those conversations can seem unrealistic and overly pat.

This book allows you to understand other people better. It suggests some techniques to reduce the number of heated conversations and make sure you and other person really understand each other. So it makes life easier and more calm.
I wouldn't say it's a unique reading that provides something you have never heard of, still it's quite useful book.
I guess this thing is called ‘conflict negotiation', yep.