Crucial Conversations

This is a wonderful book, which elaborates priceless technics and principles about Crucial Conversations.
Crucial Conversations have described as dialogs with three characteristics. First is high emotion, second is high steak and third is opposing opinion. Any conversation with mentioned characteristics, are marked as crucial conversations. As human being we have a propensity to use our worst and rustiest tool to deal with crucial conversation which is fight or flight; the tool that our ancestors were using as a survival strategy. This book illustrates several cases how we are fall pray of serval fallacies and new tools and technic, and how we could tackle them.

Principles, methods, strategies provided within this book are amazingly useful. One can learn a lot about what is going on when we lose control and get to a direction, that we least want when dealing with crucial conversations. Organizations, families as well as individuals could learn a lot from principles and strategies provided within the book and they could improve immensely if they could master all these skills. I would argue this book could be hard to digest without extremely helpful examples provided for each scenario.

There are plenty of good examples provided within this book, so one could comprehend how technics discussed could be leveraged to our advantage. I might not be so impressed if I read the book, however the audio book is quite something. Examples are performed by multiple people with enough tension to get the listener on board. I highly recommend this book and I believe all the technics will be applicable forever.