David Blaylock's review of Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler and Emily Gregory

Crucial Conversations

Tools for Talking When Stakes are High

2002 • 299 pages

Ratings3

Average rating3.7

Notes from the book:

To Know and Not Do is to Not Know.

January 10, 2012

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