W. Earl Sasser

W. Earl Sasser

W. Earl Sasser has written at least 3 books. Their most popular book is Service Breakthroughs: Changing the Rules of the Game with 1 save with an average rating of -⭐.

Service Breakthroughs: Changing the Rules of the Game
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
The Service Profit Chain