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The 360 Degree Leader: Developing Your Influence from Anywhere in the Organization
How successful people think
Thinking in systems : a primer
Developing the Leader Within You
Reengineering Retail
Failing Forward
Good Leaders Ask Great Questions: Your Foundation for Successful Leadership
The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You
Binh thư yếu lược
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The Educated Franchisee

Cover 8

The Franchising Handbook

Franchise Bible: How to Buy a Franchise or Franchise Your Own Business
Cover 0

The Franchise MBA

Nhượng Quyền Khởi Nghiệp - Con Đường Ngắn Để Bước Ra
Cover 6

Chó Sủa Nhầm Cây

Sinh Năm 1972 - Khát Vọng Sống
Originals: How Non-Conformists Move the World
Leading
The Outsiders
How to Avoid a Climate Disaster: The Solutions We Have and the Breakthroughs We Need
Growth IQ
Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise
Cover 4

Customer Understanding

Fanocracy
The Practice: Shipping Creative Work
Purple cow
Cover 7

This Is Service Design Doing

Hug Your Haters
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
The Guaranteed Customer Experience: How to Win Customers by Keeping Your Promises
The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business
The Power of Moments
The Power of Customer Experience: How to Use Customer-centricity to Drive Sales and Profitability
Cover 7

The Business of Belonging

Mapping Experiences
The disruption mindset
What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint
Linchpin
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Customer Empathy

The Business of Belonging: How to Build Communities That Grow the Bottom Line
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